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Simply return your unwanted item within 28 days of receipt unused, unopened, in its original condition and packaging, your return must be in a re-sellable condition. All returns must be accompanied by a valid GORDON'S Toys receipt or, for online returns, your dispatch confirmation email including your order reference (UK) number. You will be liable for the cost of returning the goods to us and must ensure that they are returned in protective packaging. Where an item is damaged or returned otherwise than as per our stated requirements above, we reserve the right to refuse redress.Once the unwanted item is received back to the warehouse it will be checked and granted it meets our return policy conditions we will then offer a refund for this item. Refunds will be applied to the payment method that was used to purchase the item.For your benefit and for reasons of product integrity and hygiene, we cannot offer refunds or exchanges, unless faulty or not as described, on the following items: Nursery items, gift cards and gaming items including but not limited to: Digital downloads and ESD cards Products containing downloadable content Digital and games credit and subscriptions Consoles and bundles Computer or games software This does not affect your statutory rights. Please see our tablets and games console FAQ's for useful tips and help on how to address set up, performance and other issues you may encounter.LEGO If your LEGO set is missing pieces, please contact LEGO directly and they will send you the missing piece(s) as soon as possible. LEGO can be called on 00800 5346 5555 or contacted via their website. If you would like to order the parts online, please click here and follow the simple steps. Make sure you have the part number, design number (on the side of the box) and the name of the set ready and you will be sent the missing part(s) as promptly as possible.

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